The Gulf Hotel, Bahrain

 

Believed to be the oldest hotel in Bahrain, The Gulf Hotel maintains its colossal shape over Al Adliya area in Bahrain. Arguably it could be labelled the biggest hotel in Bahrain in covered area, Gulf Hotel still maintains attraction to foreign and local visitors through its high variety of restaurants, nightlife, private parties, weddings, conventions and sports-related activities during summer.

I have stayed once before in Gulf Hotel in 2008 and I have stayed in its regular rooms, which are not yet renovated and I had a very negative feedback about it. The carpet was old, the furniture was dreadful and the TV was the old tube type. It was not a pleasant stay for me. I’ve decided to give Gulf Hotel a shot and try it again with my family on August 28th, 2011. I’ve decided to go for the executive rooms which are newly built and made are in the new tower. They cost more than the typical rooms, but are worth the money.

Here are some snaps of the room.

And what’s truly nice about this room is the bathroom and its huge tub.

Still, I have to put some of my personal remarks about Gulf Hotel. For start, their reception desk needs more staff and better training at dealing with patrons. There are usually two to three personnel and they’re always busy with something. The patrons lines do extend to a level that people start losing their patience. Their local staff are not well trained in the sense of respecting the patrons nor providing the most of their skills. I’ve been to hotel where hotel staff went out of their way to provide 110% of services and support. Gulf Hotel reception staff don’t seem to reach 90%.

Another issues is the price of services. The breakfast buffet rate per person is pretty steep. The internet is chargeable and it’s not that cheap either. I’ve seen many people go out and bring food from nearby restaurants due to the high prices of Gulf Hotel establishments.  I think the management should deeply look into this and revise their course of process.

Another issue is the after-sale services. I have stayed in Gulf hotel due to an offer on frequent flyer miles with many airlines. The offer was to get 500 miles per night and I was staying four nights, and this seemed very good offer indeed for me. I have made the reservation for that offer only with all confirmations and such and providing my FFP card. After a couple of weeks, and upon initiating communications from my side to them since they didn’t credit my stay to the FFP, they replied back to me that they’re only offering 500 miles and that’s the normal there. Even sending multiple emails to their management and their customer support with all the supporting documents, they wouldn’t budge down. Then , I had to go to World hotels, which had the original promo and Gulf Hotel is part of it. They were very supportive and credited me all the remaining balance after they took on Gulf hotel management on my behalf. I truly appreciated their gesture and their apologies for the mismanagement of how this issues was dealt with.

In general, this is a fairly good hotel to stay at only if you’re willing to stay in the costly executive rooms. Otherwise, go there for the nightlife and the restaurants.

 

Advertisements