Khalidiya Palace Rayhaan by Rotana, Abu Dhabi

IMG_1002I’ve been only once to this hotel, but I have to admit that it is worth blogging about.

Due to my work commitment, we have decided to conduct a meeting at Khalidiya Palace Rayhaan Hotel, a Rotana property in Abu Dhabi, UAE.

This hotel combines three living quarters in one place. I believe that the hotel is one-third of them, while the other buildings are private apartments, if I am correct to assume so.

The location of the hotel is opposite the Abu Dhabi Marina mall and the Emirates Palace hotel on the corniche.

The hotel is reputable for its family friendliness and the provided swimming pools for the kids and families to enjoy. Its nearness to the mall and the corniche is convenient in distance, yet I don’t recommend to cut it through walking since it involves going through traffic and packed streets, which is not safe and the distance is not convenient during summer heat.

As for the hotel, it has to be noted that it is a dry hotel, i.e. no alcohol is provided nor allowed on its premises. So, for all thirsty travelers, I would suggest to look somewhere else.

The lobby and the reception of the hotel is spacious and convenient. The reception and the hotel staff are courteous and available upon need.

I had one major issue with one of the reception desk staff, who provided me with the wrong information regarding using the local line for making an 800 number call within the UAE. I had assumed that it was chargeable by the hotel, but the desk receptionist insisted that it was free. I called twice to inquire about it and on both calls, the reply was that I can go ahead since this call, using the hotel line is free and no charges would be placed on my bill.

I went ahead and place my call on the 800 number to conduct a conference call for an hour with business partners in the states. Upon checking out the next day, I found out that I was charged with almost 75 AED for using the local line to conduct the same call. Upon discussing the same with the reception desk staff and clarifying the issue with the manager, I provided them with the name of the hotel staff who answered me and provided me with the wrong information. The charges were dropped but I think he didn’t get away with his fault!

This hotel is part of the Rotana Rewards program and I would suggest to join the said program to enjoy its rewards. I will review their hotel frequent guest program in an upcoming post!

I would like to emphasize on the size and comfort of this hotel through the following snaps of the deluxe room at this property.

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Rotana Beach, Abu Dhabi

Back to business! Well, I have stayed in this hotel for numerous times and it prompts me to review it. I have patronized this establishment in the last two years due to my business trips to Abu Dhabi. The selection was for obvious reasons. The hotel is connected to Abu Dhabi Mall, one of the three big malls in the area. For a change, you can go window shopping, eating and to enjoy the available establishments at the mall. Also, Rotana Beach has some of the finest restaurants in the Abu Dhabi. I’ve always found this hotel full with patrons during daytime and evening as well. Of course, my favorite spot is Trader’s Vic where it is the main place for nightlife in the hotel. Good drinks, good food and good music, nothing more to ask for!

The staff is pretty friendly and accommodating to all needs. I have never faced any problems in Rotana Beach, except when it comes to being placed in the 7th floor and the Wi-Fi reception gets weaker to the point that you can’t connect to it. I have communicated that to the management and they positively replied that they would be looking into it and address it accordingly. Another comment was that Wi-Fi is still chargeable in Rotana Beach and other Rotana establishments and this is being common in Abu Dhabi and we have provided numerous feedback on this issue.

Please note that Rotana Beach has different configuration for accommodations, from its other establishments in the GCC region. Rotana Beach has (if I remember correctly) three towers and each has a specialized accommodation level. The pics below from the main the building where it overlooks the restaurants and main body. I’ve stayed once in another tower, where it holds the premium and larger rooms. The third tower hold the serviced apartments.

Here are pics from the regular classic room. The room size if pretty decent for business traveler, although I may note that it’s a bit clustered for me.

Another good thing in Rotana Beach is their Zen the Spa. I have tried it! It is located in the basement of the hotel and it has a very unique atmosphere, where a one can enjoy a good rub and relax after multiple meetings. I highly recommend giving it a shot! I may add that Rotana Hotel Chain in general has one of the finest room service menus. You have to try it once (go for the burgers and the Club sandwiches)! Aside from that, I can’t deny my passion for their vegetable soap bars which they supplement in their rooms. It smells and fells nice and smooth. I would always come back to Rotana Beach for their outstanding customer service and moderate prices, as well its location.