I’ve been only once to this hotel, but I have to admit that it is worth blogging about.
Due to my work commitment, we have decided to conduct a meeting at Khalidiya Palace Rayhaan Hotel, a Rotana property in Abu Dhabi, UAE.
This hotel combines three living quarters in one place. I believe that the hotel is one-third of them, while the other buildings are private apartments, if I am correct to assume so.
The location of the hotel is opposite the Abu Dhabi Marina mall and the Emirates Palace hotel on the corniche.
The hotel is reputable for its family friendliness and the provided swimming pools for the kids and families to enjoy. Its nearness to the mall and the corniche is convenient in distance, yet I don’t recommend to cut it through walking since it involves going through traffic and packed streets, which is not safe and the distance is not convenient during summer heat.
As for the hotel, it has to be noted that it is a dry hotel, i.e. no alcohol is provided nor allowed on its premises. So, for all thirsty travelers, I would suggest to look somewhere else.
The lobby and the reception of the hotel is spacious and convenient. The reception and the hotel staff are courteous and available upon need.
I had one major issue with one of the reception desk staff, who provided me with the wrong information regarding using the local line for making an 800 number call within the UAE. I had assumed that it was chargeable by the hotel, but the desk receptionist insisted that it was free. I called twice to inquire about it and on both calls, the reply was that I can go ahead since this call, using the hotel line is free and no charges would be placed on my bill.
I went ahead and place my call on the 800 number to conduct a conference call for an hour with business partners in the states. Upon checking out the next day, I found out that I was charged with almost 75 AED for using the local line to conduct the same call. Upon discussing the same with the reception desk staff and clarifying the issue with the manager, I provided them with the name of the hotel staff who answered me and provided me with the wrong information. The charges were dropped but I think he didn’t get away with his fault!
This hotel is part of the Rotana Rewards program and I would suggest to join the said program to enjoy its rewards. I will review their hotel frequent guest program in an upcoming post!
I would like to emphasize on the size and comfort of this hotel through the following snaps of the deluxe room at this property.